WhatsApp Hotfix Available for V18 Update 5

A hotfix is available for V18 Update 5. This addresses a localized and intermittent issue that causes WhatsApp messages to be delivered blank – with no content. No PBX functionality is affected. We urge you to install the Hotfix as soon as possible to ensure your WhatsApp messages are always correctly delivered. To install the […] The post WhatsApp Hotfix Available for V18 Update 5 appeared first on 3CX.

V18 U5 Adds WhatsApp Integration & Improved Live Chat

Two heads are better than one, let alone an entire team! No need to rely on a single person to respond to messages. Update 5 integrates seamlessly with WhatsApp & SMS making it possible for your entire team to collaborate and respond to incoming client messages. We’ve also added predefined message templates to shorten response […] The post V18 U5 Adds WhatsApp Integration & Improved Live Chat appeared first on 3CX.

3CX Android App Now With Added WhatsApp

The full release of the 3CX App for Android is now available from the Google Play store. It introduces WhatsApp integration and improvements to SMS/MMS, in line with Update 5. The Android App is now fully aligned to Version 18 meaning V16 instances will no longer be supported. Reply to WhatsApp & SMS on the […] The post 3CX Android App Now With Added WhatsApp appeared first on 3CX.

iOS App Official Release Boosts Messaging with WhatsApp

The 3CX iOS App official release is now ready to be downloaded via the App Store. Answer WhatsApp messages centrally and on the move with the 3CX mobile app for iOS. Optimized to fully support iOS16, the updated app will also only connect to a v18 instance. Work as a team to reply to WhatsApp […] The post iOS App Official Release Boosts Messaging with WhatsApp appeared first on 3CX.

3CX Android App Beta Connects to V18 Only

Our latest Beta for the 3CX Android App is now available to download and test. Connections to 3CX on version 16 will no longer be possible. A new notification will alert you to upgrade when trying to connect to a version 16 instance. The Beta also paves the way for messaging improvements coming in V18 […] The post 3CX Android App Beta Connects to V18 Only appeared first on 3CX.

iOS Beta App Requires 3CX Version 18

TestFlight members can now access the new Beta release of our iOS app. It brings improvements to messaging allowing WhatsApp messages to be replied to and fixes issues with iOS16 devices. The 3CX iOS App will no longer work with 3CX Version 16! V16 instances no longer supported As reported back in May 2022, we […] The post iOS Beta App Requires 3CX Version 18 appeared first on 3CX.

Update 5 Reaches Release Candidate Status

Update 5 Final launch date is now close at hand. With this Release Candidate we’ve updated a number of SIP Trunk templates, improving interoperability as well as fixing minor issues. Watch this space for our Final version coming soon. Template updates and additions Updated Jaguar Networks template Updated template and renamed OpenIP to Dstny Updated […] The post Update 5 Reaches Release Candidate Status appeared first on 3CX.

U5 Beta 2: WhatsApp and SMS improvements

Beta 2 brings a number of fixes to SMS and WhatsApp configuration: Improved Error messages from WhatsApp to be shown in the Event Log Fixed outbound SMS issues due to case sensitivity Fixed WhatsApp when using the same number for a trunk Reminder: Manage User & Live Chat Settings from the Web Client We are […] The post U5 Beta 2: WhatsApp and SMS improvements appeared first on 3CX.

U5 Beta Gets Stylish With New Live Chat Customizations

Hot on the heels of our WhatsApp integration feature introduced with Alpha 1 and 2, this Beta now makes 3CX Live Chat a force to be reckoned with. Available on both StartUP and Dedicated, the improved live chat adds styles and features, to boost both the user and agent experience. !IMPORTANT! These improvements are only […] The post U5 Beta Gets Stylish With New Live Chat Customizations appeared first on 3CX.

Update 5 Alpha 2 WhatsApp & SMS

Following Update 5 Alpha 1 released on July 29th, Alpha 2 delivers important improvements to our WhatsApp integration as well as SMS support for Skyetel SIP trunks. WhatsApp improvements In Alpha 1 you had to dedicate a number to the WhatsApp trunk. In Alpha 2 it is possible to re-use a number for WhatsApp that […] The post Update 5 Alpha 2 WhatsApp & SMS appeared first on 3CX.