Live chat update to make Pop out default

The latest 3CX Live Chat has just been released and makes the pop-out option the default option for handling chats. This avoids any issues that might occur if the visitor navigates away from the page that they are on. The pop-out mode is now enabled by default for new installs using the 3CX Live Chat […] The post Live chat update to make Pop out default appeared first on 3CX.

3CX Roadmap & V18 alpha – Connecting Customers!

This roadmap blog post was supposed to precede v18 but the dev team was actually progressing so fast they actually overtook me on this “road”. And so this roadmap blog post doesn’t just outline our vision for 2021, but it also includes the v18 alpha for you to download and check out this christmas! It’s […] The post 3CX Roadmap & V18 alpha – Connecting Customers! appeared first on 3CX.

New Android Beta with Re-designed Messaging Elements

A little gift for our Android users this holiday season, the latest Beta release features re-designed messaging elements for a better experience while chatting. What’s more, there have been numerous enhancements across the board for more refined performance, including optimized contact search and the ability to select and copy text from transcriptions. New chat message […] The post New Android Beta with Re-designed Messaging Elements appeared first on 3CX.

Chat Optimizations & Improved Contacts in Latest iOS Beta

Ready to test out another iOS Beta? Your feedback tells us you’re loving the latest messaging features of the app. Building on that this release is jam packed with performance improvements to facilitate a better chat experience, as well as enhanced contacts management. Chatting more? Now chat better! If you’ve been making use of the […] The post Chat Optimizations & Improved Contacts in Latest iOS Beta appeared first on 3CX.

New Live Chat Box Engages Website Visitors

Adding onto the release of Update 7, the 3CX Live Chat plugin has undergone a makeover too. The plugin now offers a more engaging way to invite people to chat as well as provide important contact details – agents will never miss a chance to turn a visitor into a potential customer! New Live Chat […] The post New Live Chat Box Engages Website Visitors appeared first on 3CX.

U7 Adds Contact Center with Facebook, SMS & Live Chat

Out now V16, Update 7 adds a complete contact center. No need to purchase add on solutions. Answer calls, live chat, Facebook messages and business texts from one single platform. Respond to Facebook messages directly from 3CX. Send and receive SMS messages from your business number. Know who is contacting you with CRM integration. Log, […] The post U7 Adds Contact Center with Facebook, SMS & Live Chat appeared first on 3CX.

U7 Adds Contact Center with Facebook, SMS & Live Chat

Out now V16, Update 7 adds a complete contact center. No need to purchase add on solutions. Answer calls, live chat, Facebook messages and business texts from one single platform. Respond to Facebook messages directly from 3CX. Send and receive SMS messages from your business number. Know who is contacting you with CRM integration. Log, […] The post U7 Adds Contact Center with Facebook, SMS & Live Chat appeared first on 3CX.

Get Live Chat, SMS & Facebook Messages on the Android App!

We’re getting ready for the next 3CX update with this latest Android app release. In addition to various stability improvements, users will now be able to send and receive Live Chat, SMS and Facebook messages straight from the chat feature. Customer Service Just Got Easier Chat agents can respond to customer chats from the palm […] The post Get Live Chat, SMS & Facebook Messages on the Android App! appeared first on 3CX.

New iOS Release: Introducing Live Chat, SMS & Facebook Support

The latest iOS app is now available and prepares your iPhone or iPad for the soon to be released Update 7. This update introduces the ability to send and receive Live Chat, SMS & Facebook messages from your iOS device! Chat with Customers No Matter Where You Are Whether you’ve strayed from your office or […] The post New iOS Release: Introducing Live Chat, SMS & Facebook Support appeared first on 3CX.

iOS Beta Release: Chat with Customers from the Palm of your Hand

Our new iOS Beta release further enhances the remote capabilities of contact center and customer service agents with added support for Website Live Chat, SMS and Facebook messaging integration. You’ll also find the app to be more stable on iOS14. Receive & Respond to Customer Messages on the Go Beta testers can now get a […] The post iOS Beta Release: Chat with Customers from the Palm of your Hand appeared first on 3CX.