Update 5 Reaches Release Candidate Status

Update 5 Final launch date is now close at hand. With this Release Candidate we’ve updated a number of SIP Trunk templates, improving interoperability as well as fixing minor issues. Watch this space for our Final version coming soon. Template updates and additions Updated Jaguar Networks template Updated template and renamed OpenIP to Dstny Updated […] The post Update 5 Reaches Release Candidate Status appeared first on 3CX.

U5 Beta 2: WhatsApp and SMS improvements

Beta 2 brings a number of fixes to SMS and WhatsApp configuration: Improved Error messages from WhatsApp to be shown in the Event Log Fixed outbound SMS issues due to case sensitivity Fixed WhatsApp when using the same number for a trunk Reminder: Manage User & Live Chat Settings from the Web Client We are […] The post U5 Beta 2: WhatsApp and SMS improvements appeared first on 3CX.

U5 Beta Gets Stylish With New Live Chat Customizations

Hot on the heels of our WhatsApp integration feature introduced with Alpha 1 and 2, this Beta now makes 3CX Live Chat a force to be reckoned with. Available on both StartUP and Dedicated, the improved live chat adds styles and features, to boost both the user and agent experience. !IMPORTANT! These improvements are only […] The post U5 Beta Gets Stylish With New Live Chat Customizations appeared first on 3CX.

Update 5 Alpha 2 WhatsApp & SMS

Following Update 5 Alpha 1 released on July 29th, Alpha 2 delivers important improvements to our WhatsApp integration as well as SMS support for Skyetel SIP trunks. WhatsApp improvements In Alpha 1 you had to dedicate a number to the WhatsApp trunk. In Alpha 2 it is possible to re-use a number for WhatsApp that […] The post Update 5 Alpha 2 WhatsApp & SMS appeared first on 3CX.

What’s Up? Update 5 Alpha Introduces WhatsApp Integration!

On holiday or on leave? Your business WhatsApp messages need not remain unanswered! With the new WhatsApp integration now available for testing, company WhatsApp messages can be attended to by other team members or groups! Also in Update 5 Alpha, we’ve improved SMS integrations making it much easier to configure. Plus it’s now possible to create your own automated chat responses using quick response […] The post What’s Up? Update 5 Alpha Introduces WhatsApp Integration! appeared first on 3CX.

What’s cooking this summer at 3CX?

We are full steam ahead this summer at 3CX. The new StartUP mode is being integrated into our main 3CX build and this means quite a lot of changes and adjustments. We wanted to give you a heads up on the direction we are headed and why we have to do it this way. Despite […] The post What’s cooking this summer at 3CX? appeared first on 3CX.

Update 4: New ‘Receptionist’ View and Live Chat

Update 4 now with revamped live chat functions, making it much faster and more compact. We’ve also added a new ‘Receptionist’ view in the Web Client for easy access to team status. Plus check out our improvements to audio quality in the 3CX Apps. Better Live Chat – Faster, smaller in size Users of all […] The post Update 4: New ‘Receptionist’ View and Live Chat appeared first on 3CX.

V18 Update 4 Release Candidate: All Systems Ready for Final Release

3CX v18 Update 4 has reached Release Candidate (RC) status with the official launch date set for next week! So make sure to watch this space. RC brings better app audio quality This Release Candidate brings changes to the way the inbuilt tunnel deals with RTP packets. The tunnel service now prioritizes RTP streams for […] The post V18 Update 4 Release Candidate: All Systems Ready for Final Release appeared first on 3CX.

Action Required! Update Your Live Chat Configuration

3CX Dedicated users can now take full advantage of all the live chat improvements that were released with StartUP. We’ve revamped the plugin code, making it more compact, for greater speed and usability. Benefits of the new live chat Much more compact live chat bubble resulting in faster website loading time. No need to use […] The post Action Required! Update Your Live Chat Configuration appeared first on 3CX.

Update 4 Beta 2 released

A second Beta of V18 Update 4 has been published in preparation of the final version which is due to be released shortly. Caller ID exception rules back to MC Time-based Caller ID exception rules can now be managed once again from the Management Console. Schedule monthly updates You can now schedule an update to […] The post Update 4 Beta 2 released appeared first on 3CX.