Improve Audio Quality by Switching to AAudio API in 3CX Android App Beta

3CX Android App Beta now adds Google’s AAudio API as an added alternative to the commonly used OpenSL (Sound Library). The 3CX App has so far used OpenSL which is still functional and widely used. However, following Google’s recommendation to replace OpenSL with the new de facto standard AAudio API, we have now included it […]

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Improved WP-Live Chat 8.1: Best in Performance, Geo-Detection, and Customization

The fastest and most efficient live chat solution just got better! Following the acquisition of WP-Live Chat in October 2019, comes the release of version 8.1, which includes a relaunch of Geo-location detection and introduces customizable chatboxes among other features and fixes. Jump In and Get Communicating Ensure no customer is ever left unattended. With […]

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What’s Cooking? Our Road Map

Many partners ask for a road map. Whilst it is not possible to give an exact road map with features and dates, we can give a “heads up” on some of the things we are working on so as to give customers and partners an idea where we are headed. It should be noted that […]

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3CX CFD Update Adds Straightforward, Easy-to-Use Survey Component

Improve customer relations, create surveys, receive and export feedback, without the need of a developer at hand. 3CX Call Flow Designer (CFD) Update 3 includes a new Survey component which enables basic users to create simple surveys with easy to follow configurable steps. What’s more, the newly updated CFD includes a CRM Lookup component to […]

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Latest 3CX App for Android Beta Improves Call Functionality and Caller Identification

The latest 3CX App for Android Beta is jam-packed full of fixes and improvements following your feedback. Do try it out and let us know what you think. Improved Call Functionality Did you encounter a request failed error message when making or answering a call? This happened whenever the network tab was changed from IP […]

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BYOD=Bring your own disaster?

Workplaces today have changed. They extend beyond the working hours, beyond the cubicles. Whether you are commuting to work or even vacationing, chances are you or your employees take a break from the break to reply to those important emails that require ‘immediate action’. Plus, there may even be employees who are not even on the same continent as you. What does all this mean for your business in terms of IT security? Does BYOD translate to bring your own disaster to work? This blog explores the risks of BYOD culture and offers tips on how you can avoid them.

When you adopt a BYOD culture at your business, you are opening the virtual floodgates to all kinds of malware and phishing attacks. Your employees may be storing work-related data on their personal devices and then clicking a malicious link they received on their personal email or (even WhatsApp in case of tablets or smartphones) and put your entire network at risk. Secondly, you cannot control how your employees use their personal devices. They may connect to unauthorized networks, download unauthorized software programs, use outdated antivirus programs etc, Even something as simple and harmless as the free wifi at the mall can spell danger for your data.

What you can do?

First of all, if you have decided to adopt the BYOD culture in your organization, ensure you have a strong BYOD policy in place. It should cover the dos and don’ts and define boundaries and responsibilities related to the BYOD environment.

It also makes sense for you to invest in strong antivirus software and mandate those employees following the BYOD model to install it. You can also conduct device audits to ensure your employee’s personal devices are up-to-date in terms of software, security and firewall requirements to the extent that they are safe to be used for work purposes.

And one of the most important aspects–train your employees on the best practices related to basic data security, access, and BYOD environments. This will ensure that they don’t make mistakes that prove costly to you. You can conduct mock drills, tests, and certifications and provide the BYOD privilege to only those who clear your tests. You could also use positive and negative reinforcements to ensure everyone takes it seriously.

BYOD is great in terms of the flexibility it lends to both–the employer and the employee, and the trend is here to stay. It is up to businesses to ensure it helps more than it can hurt.

Push that button! All New 3CX Android App

Reconnect, compatible with the latest Android OS & newest phones, re-designed & easy to use UI The 3CX team has literally pushed the button with the release of the new 3CX Android App. This new app optimized for Android 10 and latest OS is available on 3CX version 16. This version completely replaces the old […]

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Get smart about smartphones

Get smart about smartphones

With flexible working schedules, remote teams and Bring Your Own Device (BYOD) policies in force, it is has become commonplace for employees and business owners alike to use smartphones for work purposes. A quick reply to an email, sharing that sales presentation, glancing over that vendor proposal–all on a smartphone–is something we all do on a daily basis. But with this convenience comes great security risks.

This blog discusses what they are and how you can avoid them.

Mobile devices are lost/stolen more easily

Unlike desktop computers, your smartphones and tablets are easier to steal. O, you may even forget yours at the restroom in the mall or in the subway, and along with it, goes all confidential data.

Phishing: Avoid biting the bait

A smartphone user is more likely to fall for a phishing scam on two accounts–one, with messaging apps like whatsapp, facebook messenger, etc., chances of getting phishing links are higher. The smaller screen size can make it difficult to clearly verify the authenticity of the site being visited.

Free Wi-Fi = free malware

Free wifi makes everyone happy. The smartphone user, the shopkeepers and also malware distributors! Your smartphone literally travels everywhere with you. The mall, the coffee shop, the movies and then to work as well. Just like how humans can catch the flu and make everyone at work sick, your mobile device can get infected with a malware and spread it across your network in the office.

What you can do?

You have antivirus for your computers, why not for your smartphones and tablets? We all know how disastrous a malware attack can be to your data, devices and your brand, in general. Consider installing antivirus software in your mobile devices to safeguard them from such attacks.

How do you prevent misuse of your debit card? With a PIN number, right? You can do the same to your phone by protecting it with a passcode so the miscreant will not be able to use it to access your data. Also, there are apps that let you wipe out all the data from your smartphone remotely in case you lose your device.

Be careful when downloading data and even 3rd party apps on your phone. Double check URLs when browsing online using your phone and don’t click on messages with links that seems malicious. In such cases, remember, if something seems too good to be true, it almost always is. Chances are, you may have not won that million dollar lottery or that all-expenses-paid trip to Europe.

And, spread the word amongst your employees. Their phone has the power to damage your brand! Take care.