Everything you need, and no long term contracts!
ACCENTLOGIC Hosted 3CX Phone Systems include everything you need for your business communications needs. We include SIP Trunks for inbound and outbound telephone calls, Inbound CallerID with name, e911, Directory and Caller ID Listings, and much more. We are so confident that you will love your new phone system and our services that these plans are month to month.
For pricing on professionally hosted systems over 8 lines, or 3CX installed at your premise, please contact us for a custom proposal based on your business needs.
Professional Edition Per Line Plans
3CX Professional Edition Advanced Features
Advanced Queue Strategies
Longest Waiting Time, Least Talk Time, Fewest Answered, Round Robin, Hunt by Threes Prioritized and Random
Advanced Call Reporting
Scheduled and On Demand staff and queue performance reports.
Real time queue statistics. Calls waiting, average talk time, answered calls, abandoned calls, callbacks, agents busy.
Notify Queue Managers when SLA time has been breached or a call is lost.
Effectively train coach and monitor agents, or even take the all over.
Call Recordings Search
Managers can easily search for and listen to call recordings.
Add extensions for outside staff to receive queue calls on their mobile or home phone.
Supervisor Agent Management
Supervisors can change agent status in queues, and see all activity in Q-Manager
Call Flow Designer
Easily create complex call flows and voice applications visually – without programming or scripting.
Click to Call, Call Pop-ups, Call Journals. Integrates with Salesforce, zendesk, Office 365, Google Contacts and more.
Allows desk phones to shared by multiple users.
100 Web Conferencing Participants
Easily hold online meetings and webinars.
Frequently Asked Questions
No, we do not require long term contracts. Our service agreements are month to month. We want you to be a long term client because you love the service and the savings, and we work hard every day to earn your business./p>
When you submit your order we will contact you with a a survey to find out how you need your phone system setup. This includes your business hours, extension names, hunt/call groups, queues, holiday schedule, and the like. Once we have this information, it normally takes two or three business days for setup.
Yes! We can generally port your telephone numbers from your old carrier. This process normally takes two to four weeks. During this time, you can use your new AccentLogic phone system by forwarding your published numbers to a temporary number that we assign to your system. Outbound calls will still show your published business telephone number, so the conversion is very seamless.
Yes! We provide free software that allows you to use your remote computer, laptop, smartphone or tablet as your telephone. Call quality is superb, and calls will be “from” your office telephone number and system.
We offer two methods for remote staff to participate in Call Queues.
One option is for the user to configure their cell phone or other remote telephone number on their extension – when a queue call polls their extension, it will ring their mobile or remote phone number.
They can answer an handle the call, or if they do not answer the call will continue to poll other agents in the queue. The second option is to use our Windows, Mac, Android or iOS soft phones or web client for a full featured experience.
Because your phone system is in the cloud it will continue to answer and route calls if your office internet connection is down. Calls can route to cell phones or remote extensions using softphones. The disaster recovery and business continuity options are extensive!