Support

Our Service Desk personnel are certified to support all of your Server, Desktop and Laptop Operating Systems, Tablets, Smartphones, Productivity Applications and Network Hardware

Need Help? Our Service Desk is the Answer – Just Pick Up the Phone

KeyboardHow much is it worth to your organization to receive help when you need it? Sometimes it is the difference between getting that task, project or bid completed on time, or missing your deadline. Face it – that equates to real dollars and cents. Whether you are located in Overland Park, KS and surrounding cities or elsewhere, our Service Desk is available 24 hours a day, 7 days a week, 365 days a year because you never know when you will need us.

We’ve Got IT Covered

Our Service Desk support includes:

  • PC and network troubleshooting
  • Handheld device configuration and troubleshooting
  • Popular applications for business
  • Administrative tasks
  • Software installations
  • Virus/spyware removal
  • File/folder restores

Assistance Is Just a Phone Call Away

Located in the U.S. and staffed by knowledgeable and well-trained IT customer-care specialists, our IT Service Desk is ready and available to quickly address your needs. Whether it’s a device, a software issue, or a problem with your network, our team will stick with you until a solution is found. From the moment your call is answered, you’ll know you’ve got the right person on the line and that you’re our top priority.

So go ahead. Put your frustrations on hold … and bring your technical problems to us!

When you call our IT Service Desk, we don’t just ask you how we can help; we get right down to business with:

Live Support, 24/7 – Work late? Work early? Work weekends? It doesn’t matter. Anytime you run into a problem with your technical equipment, you can give our team a call.

More Experience for Swifter Issue Resolution  – Our Service Desk is staffed by seasoned technicians with a minimum of two-years’ experience resolving application, desktop and network-level issues. When you call, you can count on receiving reliable top-tier support.

Microsoft Office Expertise – All Service Desk technicians are certified Microsoft Office professionals and fully qualified to deliver expert support for Word, Excel, PowerPoint and Outlook.

Customer Recognition – Each time one of your users calls the Service Desk, our technician automatically sees your unique customer profile so we can move more quickly to correct your problems.

We Know Apps

LaptopOur Service Desk supports popular applications for:

  • Desktop Publishing
  • Graphics
  • Office Productivity Suites
  • Browsers
  • Email
  • Anti-Virus
  • Word Processing
  • Database
  • Domains
  • PC and Network
  • Desktop Operating Systems
  • Wireless Devices

Everyone wants fast, expert answers when unexpected problems come up. We’re ready, able and eager to give you the technical assistance you need.

Remedies for Little Things that Wreck Productivity

Not every issue is a major catastrophe … until it keeps you from doing your job. We’re more than happy to help you with administrative IT functions like:

  • Resetting passwords
  • Unlocking accounts
  • Creating user accounts and groups
  • Setting file and folder permissions
  • No problem is too small to worry about when it’s yours

 Your Full-Service IT Provider

 Our managed IT services cover a full spectrum of technology solutions, including remote monitoring and management of your networks, 24/7 service desk support for users, and business continuity solutions to ensure your company is prepared